Law Link (GB) Ltd is regulated by the Ministry of Justice in respect of regulated Claims Management activities.  Our Ministry of Justice authorisation number is CRM3442.  Our regulation is recorded on the Ministry of Justice website at www.claimsregulation.gov.uk

Complaints

Law Link (GB) Ltd take customer services seriously and it is something that we wish to maintain at a high level and constantly improve. Any complaint received is therefore taken very seriously and is dealt with professionally and courteously in accordance with our complaints procedure.

If you have a complaint who do I write to?

Law Link (GB) Ltd
DTE House
Hollins Lane
Hollins
Bury
BL9 8AT
Tel 0161 777 1100


What will then happen?

You will receive an acknowledgment within 5 working days of receipt for your complaint. We will thoroughly investigate your concerns and a response will be issued within 4 weeks. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress. If we do not hear from you within 14 days of receiving our response, we will assume that your complaint has been resolved and your file will be referred back to the relevant department.

If I am not satisfied with the response I receive what can I do?

If you do not feel that your complaint has been resolved satisfactorily please write a letter to the managing director explaining why and ask for a further review.


What happens next?

Your case will be reviewed by Managing Director, and a response will be sent within 8 weeks from the date we received your first complaint. This is the final stage of the complaints procedure.


If I remain dissatisfied, who can I write to?

If you have received a final response and still consider your complaint to be unresolved, you have the right to refer your complaint to the Claims Management Regulator, the Ministry of Justice.

Please note, the Regulator will only intervene once all steps of the company’s in house complaints procedure have been followed. The Regulator can review the handling of the complaint and give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.
Claims Management Regulator
PO Box 7824
Burton Trent
Staffordshire
DE14 9DP
info@claimsregulation.gov.uk
Tel: 0845 450 6858

We reserve the right to decline to consider a complaint which is made more than six months after the complainant became aware of the cause for the complaint.